FAQ

Frequently asked questions

PRODUCTS

How long is the delivery?


It will takes 3 to 7 days for in stock items and up to 21 days if items are sold out. We need to ship from our overseas warehouse so it will take some time if we run out of items here in Singapore.




What if the item has defect?


We always check the item before mailing out. If you found the item unsatisfactory, do not hestitate to contact us at hello@scottz.sg




What is the refund policy?


No refund is allowed unless we are out of stocks at our overseas warehouse.




Is there anywhere I can learn how to use the products?


You can hire our trainers to teach you how to safety use our fitness products.




What if I'm not from Singapore?


We are still working on international delivery, but in such case, you can contact us at hello@scottz.sg and we will try our best to bring you the item.





GETTING A TRAINER

Is there anything I need to do before getting a trainer?


You need to know your medical condition (if any), your goals. The rest we can talk about it later.




What if I have injury before?


Let us know what injury you have and we will access and let you know what is more suitable for you.




Do I have to be committed?


Is your goal important to you? If yes, then we recommend you to be committed.





TO BE A TRAINER

Do I need to know anything before I join this program?


It will be good if you are a certified trainer.




Do I need CPR and AED certificate?


We recommend you to take it either before or after the program.




How long is RBX course?


It will takes 2 days to complete,




Where is the location of the course?


We will let you know once you get in touch with us.




Do I need to bring anything for the course?


Make sure you are in sports wear, water and maybe a towel.





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